lgosuper Privacy Policy

This page describes what data we collect when you use lgosuper and how we keep that information protected. When you open an account on lgosuper, you provide your name, email address, phone number, date of birth, and payment details. We also collect technical information about your device, your gameplay history, and transaction records. We use this data to operate your account, process deposits and withdrawals, comply with anti-money-laundering regulations, and improve our service.

We at lgosuper do not sell or share your personal information with third parties for marketing purposes. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete transactions, and with government authorities if required by law. Your data is encrypted and stored securely on our servers, which may be located outside Indonesia. We comply with standard data-protection practices and respond to data-access requests within regulatory timeframes.

Read this policy carefully. By using lgosuper, you agree to the data practices described below. If you have questions about how we handle your data, contact our support team.

What Data We Collect at lgosuper

Account registration information

When you open an account on lgosuper, we collect your full legal name, email address, mobile phone number, date of birth, and sometimes your address. We also collect a username and password of your choice. This information is mandatory to create your account and is verified during signup.

Identity verification (KYC) documents

To withdraw funds from lgosuper, we require identity verification. We collect scanned or photographed copies of your government-issued ID (national card, passport, or driving licence), proof of address (utility bill, bank statement, or rental agreement), and sometimes a selfie taken at the time of verification. These documents are stored securely on our servers and are used only to verify your identity and comply with anti-money-laundering (AML) regulations.

Payment and transaction data

We collect payment method information — your e-wallet account identifier, bank account number (for virtual account transfers), or payment method token. We also record all deposits, withdrawals, betting activity, and game outcomes. This data is retained for a minimum of seven years to comply with financial regulations and to resolve disputes.

Technical and device data

We collect information about your device, browser, and internet connection. This includes your device type (mobile, desktop), operating system, IP address, and browser type. We use this data to secure your account, detect fraud, and troubleshoot technical issues. Some of this data is collected via cookies and similar tracking technologies.

Gameplay and betting history

We record every wager you place on our sportsbook, live-dealer tables, slots, or esports markets. This includes bet details, odds, outcomes, and winnings or losses. We retain this data to verify game fairness, resolve disputes, and monitor for suspicious activity. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang all have their gameplay recorded in the same way.

Communication data

If you contact our support team via email, chat, or phone, we record the conversation. This includes the topic, your questions, and our responses. We use this data to improve customer service and to resolve complaints or disputes.

How We Use Your Data at lgosuper

We use the data we collect for the following purposes:

Account operation

To create and manage your account, process deposits and withdrawals, and verify your identity.

Regulatory compliance

To comply with anti-money-laundering (AML), know-your-customer (KYC), and tax-reporting regulations.

Fraud detection

To identify and prevent fraudulent activity, money laundering, and account takeover.

Service improvement

To analyze user behaviour, improve our platform, and develop new features based on player feedback.

Dispute resolution

To investigate complaints, verify game outcomes, and resolve disagreements about transactions or gameplay.

Communication

To send you account notifications, payment confirmations, and support responses. We may also send promotional messages if you have opted in.

We do not sell or share your personal data with third parties for marketing or advertising purposes. We may share data with payment processors, banks, and government authorities as required to complete transactions or comply with law.

Data Sharing and Third Parties

We share your data with the following parties:

• Payment processors and banks: We share your account information and transaction history with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and your bank (mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These providers have their own privacy policies and data-handling practices.
• Government and regulatory authorities: We may disclose your data to Indonesian government agencies, financial regulators, and law-enforcement authorities if required by law, court order, or legal process.
• Service providers: We engage third-party vendors (such as data-centre operators, email providers, and analytics tools) to support our platform operations. These vendors are contractually bound to protect your data.
• Dispute resolution: If you file a complaint or dispute, we may share relevant transaction and gameplay data with payment processors or regulatory bodies to resolve the matter.

We do not share your data with other gaming platforms, advertising networks, or data brokers. We retain full control of your personal information and do not license or sell it.

Data Security and Server Location

We use encryption (TLS/SSL) to protect data transmitted between your device and our servers. Your passwords are hashed and salted; we never store them in plain text. Access to our databases is restricted to authorized personnel only, and we conduct regular security audits.

Our servers may be located outside Indonesia. Data stored on servers outside your jurisdiction may be subject to different legal protections. By using lgosuper, you acknowledge and consent to this cross-border data transfer. If you do not agree, do not open an account.

We retain your data for as long as your account is active and for a minimum of seven years after closure to comply with financial regulations. After this period, we delete or anonymize your personal information unless we are legally required to retain it longer.

Cookies and Tracking Technologies

We use cookies and similar technologies to store your login session, remember your preferences, and track your activity on our platform. These cookies are necessary for basic functionality (session cookies) or enhance user experience (analytics cookies). Most browsers allow you to disable cookies, but this may limit your ability to use lgosuper.

We use analytics providers (such as Google Analytics) to measure site traffic and user behaviour. These providers may place their own cookies on your device. You can opt out of analytics tracking by configuring your browser settings or by contacting our support team.

Your Rights Regarding Your Data on lgosuper

You have the following rights regarding your personal data on lgosuper:

• 1
  Right to accessData Access

  You may request a copy of all personal data we hold about you. Submit this request via your account settings or by contacting support, and we will provide the data within 30 days.

• 2
  Right to correctionData Correction

  If your personal data is inaccurate or incomplete, you may request correction. We will update your information within a reasonable timeframe.

• 3
  Right to deletionData Deletion

  You may request deletion of your account and associated data, subject to our legal obligations to retain financial and compliance records for seven years.

• 4
  Right to objectData Usage Objection

  You may object to the use of your data for marketing or analytics purposes. We will honour your request and cease that use (except where legally required).

To exercise any of these rights, contact our support team with your full name, account email, and a description of your request. We will respond within 30 days.

Contact Us About Your Privacy

If you have questions about how lgosuper handles your data, or if you wish to exercise your data rights, contact us:

• Email: [email protected]
• In-app chat: Available during business hours via your account dashboard.
• Mailing address: Our offices serve players across Jakarta, Surabaya, Bandung, Medan, and Semarang.

We respond to data requests and privacy inquiries within 30 days. If you are dissatisfied with our response, you may escalate your complaint to our management team or to the appropriate data-protection authority in your jurisdiction.

Policy Updates at lgosuper

We may update this privacy policy at any time to reflect changes in our data practices, technology, or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of lgosuper after a policy update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any updates.